Complaints Procedure

Our Commitment

We are committed to providing a high-quality legal service. If something goes wrong, we want to hear from you so we can resolve the issue and improve.

How to Make a Complaint

If you are unhappy with our service, please first contact the person handling your matter. You can reach us by phone, letter, or email.

Please include:

• Your full name and contact details
• Your file reference number (if available)
• What you feel we did wrong
• How you'd like us to resolve it

If you need help making your complaint, we will do our best to assist.

Who to Contact

If your complaint isn't resolved by your solicitor, please contact our Complaints Manager:

Mr. Tony Dike

London, UK

Phone: 020 7635 6006

Email: admin@globalsolicitors.co.uk

What Happens Next

• We'll acknowledge your complaint within 2 working days
• Your complaint will be investigated by Tony Dike
• We aim to respond fully within 21 days, and no later than 8 weeks
• We do not charge for handling complaints

Still Not Resolved?

Legal Ombudsman

You can refer your complaint if:

• 8 weeks have passed without resolution
• You are unhappy with our final response

You must refer your complaint within 6 months of our final response and within 1 year of the issue occurring or being noticed.

Contact Details: